Amy Pagett of HR Insight Consulting and I had so much fun co-hosting this webinar in conjunction with the Small Business Expo University. We used our fictional — and painfully realistic — Trouble Brewing Coffee Company as an example to talk about real growing pains, people challenges, and the HR systems small businesses should address and should ignore as they grow.

Can We Make an Exception Just This One Time?
I hear this question constantly. And it’s almost always followed by one of these: “Well, we already made the exception.” “This employee is loyal and


